This document outlines the terms of our financial relationship with you. At MetaboFix, transparency is our priority to ensure you feel informed and confident about our services.
Financial Policies
MetaboFix welcomes all clients seeking weight management solutions. We are committed to providing clear information about fees and charges to avoid any surprises.
- The cost of your consultation will be confirmed when you book your appointment. However, additional tests, treatments, or services recommended by Dr. Fanaie or our team may incur extra costs. You are encouraged to discuss potential charges with our team before proceeding.
- As an agent for your clinician, we require all patients to provide debit or credit card details during registration to secure appointments. Your card information will be securely encrypted using Stripe technology.
- Payment for consultations, tests, and treatments is due at the time of your appointment. Where applicable, advance payment may be required.
- In cases of delayed payments, we reserve the right to charge interest at 8% above the base rate per annum, calculated from the appointment date to the payment date. Any additional costs incurred for collection will be added to the total amount due.
Insurance Policies
MetaboFix is recognised by most UK-based insurance providers.
- If you are insured, please provide your insurer details, membership number, and pre-authorisation code before your appointment.
- If a Letter of Guarantee from your insurer is required, it must be submitted prior to your visit.
- If insurance pre-authorisation is not received, you will need to pay at the time of your appointment. A receipt will be provided for you to claim reimbursement directly from your insurer.
We recommend checking with your insurer about your policy’s terms, the coverage for your chosen clinician, and any referral requirements. Please notify your insurer about each stage of your treatment.
Subscription Terms
3-Month Subscription Service
MetaboFix offers a 3-month subscription for weight loss medications, such as Wegovy, Ozempic, and Rybelsus.
- The subscription period requires full upfront payment for reduced pricing.
- Advertised rates apply to specific dosages (e.g., 0.25mg, 0.5mg, 1mg for Wegovy or Ozempic; 3mg, 7mg, 14mg for Rybelsus). Higher doses may incur additional costs, communicated before purchase.
Refund Policy
- Refunds are not available if you cancel during the second or third month.
- Refunds may be considered if our specialist nurses determine the treatment is unsafe or unsuitable.
- Requests must be submitted in writing to enquiry@metabofix.co.uk with supporting documentation.
Payment and Appointment Policies
- Fees for consultations, tests, and treatments are payable at the time of your appointment.
- If payment is delayed, we reserve the right to charge interest as outlined above.
- Clients are responsible for informing insurers about all stages of treatment and ensuring coverage.
Confidentiality
Your medical information is confidential and will only be shared with those involved in your treatment or their authorised agents. We are committed to safeguarding your personal data and ensuring it remains private.
- We will not disclose your information to third parties, including family or friends, without prior written consent.
- All sensitive data is securely stored and accessible only to authorised personnel.
Price Promise
MetaboFix’s subscription rates are designed to remain competitive, staying within 10% of the average market price. Adjustments will be made automatically, and clients will be notified of any changes. The Price Promise applies only to active and ongoing subscriptions and may be revised or discontinued at any time.
Pharmacy Registration
MetaboFix partners with DAM Pharmacy, which is registered with the General Pharmaceutical Council (GPhC), ensuring the highest standards of safety and quality.
- Pharmacy Name: DAM Pharmacy
- Address: 77-83 Pavilion Road, London, SW1X 0ET, United Kingdom
- GPhC Registration Number: 9012071
Changes to Terms
MetaboFix reserves the right to modify these terms at any time. Updates will be communicated via email or directly through our services. Continued use of our services indicates acceptance of the revised terms.
If you have any questions or concerns about our terms and conditions, please contact our support team at enquiry@metabofix.co.uk. We are here to assist you at every step of your journey toward better health and well-being.